System Administration and DevOps

• Developed and implemented migration from a VMware and physical environment to AWS.
• Migrated MySQL and CouchDB databases to AWS with no downtime using replication.
• Implemented server monitoring with New Relic Infrastructure.
• Troubleshot system outages and performed postmortems.
• Configured and maintained MySQL and CouchDB backups and replication.
• Managed users and packages with Ansible.
• Migrated automated email outreach of over 3,000 emails a day to Amazon SES.
• Ensured that Atlassian JIRA, Atlassian Confluence, and SugarCRM are updated and patched.
• Consulted for development team to implement AWS specific functionality.
• Created technical documentation regarding the medSage infrastructure.

Scripting and Reporting

• Configured Rundeck job management software and migrated all Cron based jobs to it.
• Performed ad hoc reporting for the Account Services team providing metrics and analytics.
• Wrote web scraping tool to extract reports form a vendor’s website using Perl and Selenium.
• Ensured business critical reports ran and were correct.
• Documented application flow for mandated Privacy Impact Assessment.
• Worked with development team to ensure that the billing process worked properly and is correct.

Integration Application Support

• Designed, implemented, and updated custom integrations with DME software.
• Handled PHI in accordance with HIPAA policies.
• Performed internal and external training, documentation and quality assurance for new features.
• Monitored integration and troubleshot issues that arose.
• Assisted customer service team as an escalation point.
• Managed relationships with outside vendors including Voxeo, LocationSmart and AWS.
• Assisted customers using Fog Creek Coplot and Skype for Business.

• Facilitated trading partner implementation and development with outsourced EDI vendor GXS.
• Resolved EDI business support issues, resulting in cost savings by reducing chargebacks.
• Conducted EDI application testing to identify miscommunications for Order Specialists.
• Troubleshot issues relating to Order to Cash, Distribution, and Accounts Receivables.
• Analyzed vendor data for use in forecasting sales with GlaxoSmithKline’s retail partners.
• Traced data flow through many translation points to correct translation between systems.
• Reviewed COBOL code to determine how exported data was being formatted.
• Researched workflow in MVS TSO using IBM 3220 mainframe.

• Provided phone support for Transaction Manager and Integrator software for 3,000+ customers.
• Logged case information in NetSuite ticketing system.
• Reviewed and updated technical support documentation in the nGenera Knowledgebase.
• Assisted customers with EDI document rejection and mapping updates.
• Configured and troubleshot Microsoft SQL Server backend used by Transaction Manager software.
• Resolved issues with integration between Transaction Manager software and back office systems.
• Performed quality assurance testing on new iterations of the Transaction Manager software.
• Advised developers regarding software improvements based on customer feedback.

• Remotely troubleshot issues with online back office software product using GotoAssist and VNC.
• Created manuals and other training materials streamlining the training process.
• Troubleshot vendor EDI data that that failed to be processed.
• Assisted in configuration of Dell rackmount servers running Gentoo Linux.
• Collected customer feedback and submitted feature requests to offshore developers.
• Performed quality assurance testing before new features were implemented in production.
• Installed and configured temperature automation systems.
• Created bulk mail, fax, and telephone advertising campaigns.
• Configured Windows 2003 Small Business Server using group policies and scripts.

• Supported networked office equipment for clients in a wide area of Western Pennsylvania.
• Trained the entirety of the networking field service department.
• Troubleshot printing issues with Quark Express, Adobe Photoshop, and Adobe InDesign.
• Provided second-level support to other technicians as a specialist.

• Developed websites using Hugo framework and deployed to production using Cloudflare Pages and Netlify.
  • https://gendermeowster.netlify.app
  • https://faerieringgames.netlify.app
  • https://edtw.org
  • https://www.crestfallenlarp.com

• Edited rules for clarity.
• Created play diagrams and print layouts.