Hi, my name is

Scott Bennett.

I will patiently help you get your project done.

I have years of project management and support experience. If you are a business moving computing infrastructure into the cloud or an artist getting a book made.

About Me

I have years of experience working with Linux and troubleshooting large complex data flows. Here are a few technologies I've been working with recently:
  • Amazon Web Services
  • Ansible
  • Terraform
  • Grafana
  • Jenkins
  • Git
  • XML
  • EDI X12
  • Bash

Experience

Site Reliabiliy Engineer - Solventum
Nov 2019 - present

System Administration and DevOps

  • Deployed code with Ansible.
  • Patched Systems.
  • Responded to Opsgenie Alerts.
  • Presented on Incident Response and Monitoring to the Developer team.

System Integration

  • Troubleshot Translation of HL7 SIU, ADT, and MDM Documents into FHIR Repository.
  • Troubleshot Translation of EDI X12 835,837 Claim Data into FHIR Repository.
  • Troubleshot ETL jobs between MongoDB and Postgress systems.
  • Created and updated Grafana Dashbaords reporting off of Metrics stored in Cloudwatch, Graphite, and Prometheues.

Misc Duties

  • Chaired Closed Loop internal conference.
Senior Software Application Engineer - Philips Respironics
August 2012 - Nov 2019

System Administration and DevOps

  • Developed and implemented migration from a VMware and physical environment to AWS.
  • Migrated MySQL and CouchDB databases to AWS with no downtime using replication.
  • Implemented server monitoring with New Relic Infrastructure.
  • Troubleshot system outages and performed postmortems.
  • Configured and maintained MySQL and CouchDB backups and replication.
  • Managed users and packages with Ansible.
  • Migrated automated email outreach of over 3,000 emails a day to Amazon SES.
  • Ensured that Atlassian JIRA, Atlassian Confluence, and SugarCRM are updated and patched.
  • Consulted for development team to implement AWS specific functionality.
  • Created technical documentation regarding the medSage infrastructure.

Scripting and Reporting

  • Configured Rundeck job management software and migrated all Cron based jobs to it.
  • Performed ad hoc reporting for the Account Services team providing metrics and analytics.
  • Wrote web scraping tool to extract reports form a vendor’s website using Perl and Selenium.
  • Ensured business critical reports ran and were correct.
  • Documented application flow for mandated Privacy Impact Assessment.
  • Worked with development team to ensure that the billing process worked properly and is correct.

Integration Application Support

  • Designed, implemented, and updated custom integrations with DME software.
  • Handled PHI in accordance with HIPAA policies.
  • Performed internal and external training, documentation and quality assurance for new features.
  • Monitored integration and troubleshot issues that arose.
  • Assisted customer service team as an escalation point.
  • Managed relationships with outside vendors including Voxeo, LocationSmart and AWS.
  • Assisted customers using Fog Creek Coplot and Skype for Business.
EDI Analyst - GlaxoSmithKline
May 2011 - January 2012
  • Facilitated trading partner implementation and development with outsourced EDI vendor GXS.
  • Resolved EDI business support issues, resulting in cost savings by reducing chargebacks.
  • Conducted EDI application testing to identify miscommunications for Order Specialists.
  • Troubleshot issues relating to Order to Cash, Distribution, and Accounts Receivables.
  • Analyzed vendor data for use in forecasting sales with GlaxoSmithKline’s retail partners.
  • Traced data flow through many translation points to correct translation between systems.
  • Reviewed COBOL code to determine how exported data was being formatted.
  • Researched workflow in MVS TSO using IBM 3220 mainframe.
Technical Support Specialist - True Commerce
June 2017 - November 2019
  • Provided phone support for Transaction Manager and Integrator software for 3,000+ customers.
  • Logged case information in NetSuite ticketing system.
  • Reviewed and updated technical support documentation in the nGenera Knowledgebase.
  • Assisted customers with EDI document rejection and mapping updates.
  • Configured and troubleshot Microsoft SQL Server backend used by Transaction Manager software.
  • Resolved issues with integration between Transaction Manager software and back office systems.
  • Performed quality assurance testing on new iterations of the Transaction Manager software.
  • Advised developers regarding software improvements based on customer feedback.
Customer Support Lead - Petrosoft
May 2008 - June 2009
  • Remotely troubleshot issues with online back office software product using GotoAssist and VNC.
  • Created manuals and other training materials streamlining the training process.
  • Troubleshot vendor EDI data that that failed to be processed.
  • Assisted in configuration of Dell rackmount servers running Gentoo Linux.
  • Collected customer feedback and submitted feature requests to offshore developers.
  • Performed quality assurance testing before new features were implemented in production.
  • Installed and configured temperature automation systems.
  • Created bulk mail, fax, and telephone advertising campaigns.
  • Configured Windows 2003 Small Business Server using group policies and scripts.
Integration Specialist - Amcom Office Systems
February 2006 – March 2008
  • Supported networked office equipment for clients in a wide area of Western Pennsylvania.
  • Trained the entirety of the networking field service department.
  • Troubleshot printing issues with Quark Express, Adobe Photoshop, and Adobe InDesign.
  • Provided second-level support to other technicians as a specialist.

Education

2009 - 2013
Associates Degree in Computer Science
Pittsburgh Technical Institute

Certifications

  • Certified ScrumMaster (Scrum Alliance)
  • A+ (Comptia)
  • Network + (Comptia)
  • Security + (Comptia)
  • Windows XP (70-270) (Microsoft)
  • CIW Professional (CIW)
  • Lean End2End (Philips)

Conferences Attended

  • Abstractions Pittsburgh 2016, 2019
  • Security B-Sides Pittsburgh 2012, 2019
  • Railsconf 2018
  • Heartifacts 2018
  • Notacon 2010, 2011, 2012
  • Steel City Ruby 2013
  • Closed Loop 2020,2021,2022

Get in Touch

My inbox is always open. Whether you have a question or just want to say hi, I’ll try my best to get back to you!